Compliments & Complaints
We do everything we can to ensure that you and your child have a wonderful experience. Are you satisfied, or do you have any suggestions or feedback on how we can improve? We’d love to hear from you.
I'd like to give a compliment
We do our best to provide your child with the best possible care. Are you satisfied with the care at De Kinderartsenpraktijk? Let us know. Do you have any tips? Feel free to share them with us!
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I'm not satisfied
We want to provide the best care for your child. However, there may be times when you’re not satisfied with something. In that case, we’d appreciate it if you’d discuss this personally with your pediatrician. It may simply be a misunderstanding that can be resolved right away. We recommend that you don’t let it weigh on your mind but instead report your complaint. Below, we’d like to explain how you can do that. We distinguish between: complaint handling and complaint mediation
Step 1. Complaint Handling
First, try to discuss the complaint with the employee who is the subject of the complaint or with his or her supervisor. Keep the following in mind:
- Please respond as soon as possible. If it’s something that requires more time, schedule a meeting with the assistant.
- If possible, try to put your complaint in writing—keeping it brief and to the point—and email it to us in advance.
- Try to think about what you want to achieve with the conversation.
- Bring someone along to the interview for support.
By talking to each other and listening to one another, we will hopefully reach a solution soon.
Step 2. Complaint Mediation
Did the complaints handling process fail to resolve your dissatisfaction, or would you like to file a complaint directly (without going through the complaints handling process)? In that case, you can contact our external complaints officer. You can reach this person through the Central Office for Complaints Management in Healthcare (CBKZ):
Email: klachten@cbkz.nl
CBKZ, Attn: Complaints Officer
Stichting De Kinderartsenpraktijk
Reply Number 570
4200 WB GORINCHEM
Tel. 0183-682829
The complaints officer can mediate your complaint in an accessible and informal manner. The complaints officer is impartial and independent and can also provide you with more information about the complaints procedure and any possible next steps. The goal of the complaints officer’s involvement is to work with the organization to find a solution to your complaint.
Step 3. Dispute Resolution Committee
You may disagree with the way your complaint was handled or be dissatisfied with the outcome. In that case, a dispute has arisen, and you may submit this dispute to the Dispute Resolution Committee for Small-Scale Healthcare Providers, of which we are a member. For more information, please visit the website www.geschillenindezorg.nl.
Would you like to know more?
This information answers the most important questions about your options for filing a complaint. For a detailed response, please refer to our complaint policy. You can request a copy using the contact form on our website or by contacting the complaints officer. There is, of course, no charge for this.